O2 customers could get compensation for mobile network outage

By The Newsroom
Published 7th Dec 2018, 11:51 BST
Updated 7th Dec 2018, 12:55 BST
Customers affected by the O2 network outage could be able to receive compensationCustomers affected by the O2 network outage could be able to receive compensation
Customers affected by the O2 network outage could be able to receive compensation
O2 customers affected by the mobile network's data outage could be in line for compensation over the loss of service.

British customers reported not being able to use mobile data to access the internet and the operator’s network on Thursday after disruption started about 5am. Full service did not return until early this morning.

Guidance from regulator Ofcom said that, depending on circumstances, it “may be appropriate” for mobile networks to offer some form of compensation for loss of service.

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